Please direct your responses to: genice.jacobs@solvedirect.com
IMPLEMENTATION SPECIALIST
SolveDirect is the leading provider for IT Service Management Integration in the Cloud. Our solutions leverage every aspect of service and support no matter the level of business process complexity. Flexible integration methods bridge service partners, processes and service management systems globally. With a real-time overview of all KPIs, service decisions can be optimized and service quality and customer service can be improved continuously. Now, companies can optimize processes across their service chain.
Headquartered in Vienna, Austria with offices in Sunnyvale, California SolveDirect is one of the fastest growing leaders in Cloud-based IT Service Management and is a portfolio company in the 3TS Cisco Growth Fund. Founded in 2000, more than 240 major companies including IBM, HP, CISCO, Siemens, BMW, Henkel, T-Systems and Lufthansa are applying SolveDirect´s solutions to cost-effectively manage service processes across their global eco-system.
We are seeking an experienced Implementation Specialist to join our growing team in the U.S. This is a hands-on role where the Implementation Specialist will work closely with customer´s business and IT teams to design and deliver SolveDirect´s service management and B2B integration solutions. This position is based in Sunnyvale, California and reports to the Delivery Director.
Implementation Specialist Responsibilities
• Design, demonstrate, plan and implement SolveDirect technology to enable IT Service Management and B2B Solutions for global enterprise customers
• Successfully drive projects based on customer business goals and solution architecture
• Configure/customize data models, workflows, communication protocols in SolveDirect´s platform
• Perform project Management and documentation
• Understand project goals and scope of work from a business standpoint
• Work and communicate effectively with internal SolveDirect teams like sales, operations, development
• Develop and deliver training programs for customers
• Perform third level customer support
• Some travel required in the U.S. and Europe/Vienna
Ideal Experience
The Ideal candidate should be extremely customer focused with business acumen and hands-on experience to deliver technology and business solutions.
• About 5 years technical consulting experience; ideally for an enterprise software company
• Experience in Web technologies (e.g. XML, SOAP, JavaScript, Web Services, RosettaNet etc.)
• Background IT service management or B2B process integration software
• Enterprise software implementation project management experience a plus
• Experience customizing service management applications, e.g. workflows based on customer need
• Excellent presentation, customer awareness and written/verbal skills
• ITIL Certification preferred
• Prior experience in a startup environment; entrepreneurial mindset
• Results oriented, customer focused, leads by example
• Flexible "can do" attitude
• Bachelor´s degree
SolveDirect is an equal opportunity employer. We promote a friendly culture based on collaboration, customer success and high personal responsibility.
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