[KIT-list] Technical Support Engineer (9 am - 6 pm MST) (Campbell, CA — Remote)

Friday, December 03, 2021

If you are interested in this role, please send your resume and apply to: hr.usa@komprise.com

Be sure to write in the Subject Line: KIT List: Technical Support Engineer (9 am - 6 pm MST) (Campbell, CA/Remote)


You are welcome to share this with a friend or colleague!


Company: Komprise Inc.

Job Opportunity: Technical Support Engineer (9 am - 6 pm MST) (Campbell, CA/Remote)
Job Location: Campbell, CA / Remote
(1) Full-Time FTE


About the job

Komprise is looking for a passionate, experienced, driven, technical support engineer to provide enterprise level support. If you want to make a difference and have an impact not only on your job but also on the product, this is the role for you! Be a part of the core team and work with excited customers, provide inputs to the product team to help shape the product, work with and train partners and work on exciting new technologies in the data management space.

You should be self-managing, have strong analytic, problem solving, organizational, time management and communication skills, work well under pressure; and possess the willingness to do whatever it takes to solve customer problems.

Why Komprise? Because we're hitting the ball out of the park with an extremely simple data management solution that's up and running in 15 minutes and saves our customers around 75% on their storage bills. And because it's still early enough for this job to jump start your career.

If you think this is the job for you, write to us and tell us why!




Responsibilities

• Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction

• Troubleshoot technical issues to establish the root cause of problems and form a solution

• Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

• Provide documentation content and participate in online forum support for real-time questions from Komprise users and partners

• Maintain a deep understanding of product features, architecture, technical components and application functionality

• Proven ability to mentor and display leadership and ownership of issues

• Communicate clearly and effectively with customers, fellow support team members, the development and executive team

• Be an expert and work with product management and development teams on new features.



Job Requirements

• Highly developed, process-oriented skill set for troubleshooting, problem solving, and resolution within Linux, Networking, Storage Protocols (NFS/SMB) and Windows Active Directory knowledge is a must.

• Functional knowledge with VMware, and Cloud (AWS, Azure, Google, IBM...) based solutions a plus

• Superior written and verbal communication skills are a must

• Must be able to work in a fast paced technical environment and support a Saas product with frequent product releases and regular maintenance updates

• Knowledge and experience with shell scripting, python is a real plus

• A curiosity and inquisitiveness for new technologies

• Enjoy working with customers and partners and you are naturally out-going


If you are interested in this role, please send your resume and apply to: hr.usa@komprise.com

Enter Subject Line as: Technical Support Engineer (9 am - 6 pm MST) (Campbell, CA/Remote)




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[KIT-list] Technical Support Engineer (9 am - 6 pm MST) (Campbell, CA -- Remote)

If you are interested in this role, please send your resume and apply to: hr.usa@komprise.com
Enter Subject Line as: Technical Support Engineer (9 am - 6 pm MST) (Campbell, CA/Remote)

You are welcome to share this with a friend or colleague!


Company: Komprise Inc.

Job Opportunity: Technical Support Engineer (9 am - 6 pm MST) (Campbell, CA/Remote)
Job Location: Campbell, CA / Remote
(1) Full-Time FTE


About the job

Komprise is looking for a passionate, experienced, driven, technical support engineer to provide enterprise level support. If you want to make a difference and have an impact not only on your job but also on the product, this is the role for you! Be a part of the core team and work with excited customers, provide inputs to the product team to help shape the product, work with and train partners and work on exciting new technologies in the data management space.

You should be self-managing, have strong analytic, problem solving, organizational, time management and communication skills, work well under pressure; and possess the willingness to do whatever it takes to solve customer problems.

Why Komprise? Because we're hitting the ball out of the park with an extremely simple data management solution that's up and running in 15 minutes and saves our customers around 75% on their storage bills. And because it's still early enough for this job to jump start your career.

If you think this is the job for you, write to us and tell us why!




Responsibilities

• Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction

• Troubleshoot technical issues to establish the root cause of problems and form a solution

• Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

• Provide documentation content and participate in online forum support for real-time questions from Komprise users and partners

• Maintain a deep understanding of product features, architecture, technical components and application functionality

• Proven ability to mentor and display leadership and ownership of issues

• Communicate clearly and effectively with customers, fellow support team members, the development and executive team

• Be an expert and work with product management and development teams on new features.



Job Requirements

• Highly developed, process-oriented skill set for troubleshooting, problem solving, and resolution within Linux, Networking, Storage Protocols (NFS/SMB) and Windows Active Directory knowledge is a must.

• Functional knowledge with VMware, and Cloud (AWS, Azure, Google, IBM...) based solutions a plus

• Superior written and verbal communication skills are a must

• Must be able to work in a fast paced technical environment and support a Saas product with frequent product releases and regular maintenance updates

• Knowledge and experience with shell scripting, python is a real plus

• A curiosity and inquisitiveness for new technologies

• Enjoy working with customers and partners and you are naturally out-going


If you are interested in this role, please send your resume and apply to: hr.usa@komprise.com

Enter Subject Line as: Technical Support Engineer (9 am - 6 pm MST) (Campbell, CA/Remote)




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[KIT-list] Technical Support Engineer (12pm-9 pm MST) (Campbell, CA -- Remote)

If you are interested in this role, please send your resume and apply to: hr.usa@komprise.com
Enter Subject Line as: [KIT-list] Technical Support Engineer-USA (12pm - 9 pm MST)

You are welcome to share this with a friend or colleague!


Company: Komprise Inc.

Job Opportunity: Technical Support Engineer-USA (12pm - 9 pm MST)
Job Location: Campbell, CA / Remote
(1) Full-Time FTE


About the job

Komprise is looking for a passionate, experienced, driven, technical support engineer to provide enterprise level support. If you want to make a difference and have an impact not only on your job but also on the product, this is the role for you! Be a part of the core team and work with excited customers, provide inputs to the product team to help shape the product, work with and train partners and work on exciting new technologies in the data management space.


You should be self-managing, have strong analytic, problem solving, organizational, time management and communication skills, work well under pressure; and possess the willingness to do whatever it takes to solve customer problems.


Why Komprise? Because we're hitting the ball out of the park with an extremely simple data management solution that's up and running in 15 minutes and saves our customers around 75% on their storage bills. And because it's still early enough for this job to jump start your career.


If you think this is the job for you, write to us and tell us why!


Responsibilities

Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction

Troubleshoot technical issues to establish the root cause of problems and form a solution

Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

Provide documentation content and participate in online forum support for real-time questions from Komprise users and partners

Maintain a deep understanding of product features, architecture, technical components and application functionality

Proven ability to mentor and display leadership and ownership of issues

Communicate clearly and effectively with customers, fellow support team members, the development and executive team

Be an expert and work with product management and development teams on new features


Responsibilities

• Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction

• Troubleshoot technical issues to establish the root cause of problems and form a solution

• Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

• Provide documentation content and participate in online forum support for real-time questions from Komprise users and partners

• Maintain a deep understanding of product features, architecture, technical components and application functionality

• Proven ability to mentor and display leadership and ownership of issues

• Communicate clearly and effectively with customers, fellow support team members, the development and executive team

• Be an expert and work with product management and development teams on new features


Job Requirements:

• At least 5-7 years of experience in a Technical Support role

• Highly developed, process-oriented skill set for troubleshooting, problem solving, and resolution within Linux, Networking, Storage Protocols (NFS/SMB) and Windows Active Directory knowledge is a must.

• Functional knowledge with VMware, and Cloud (AWS, Azure, Google, IBM...) based solutions a plus

• Superior written and verbal communication skills are a must

• Must be able to work in a fast paced technical environment and support a Saas product with frequent product releases and regular maintenance updates

• Knowledge and experience with shell scripting, python is a real plus

• A curiosity and inquisitiveness for new technologies

• Enjoy working with customers and partners and you are naturally out-going


If you are interested in this role, please send your resume and apply to: hr.usa@komprise.com

Enter Subject Line as: [KIT-list] Technical Support Engineer-USA (12pm - 9 pm MST)


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[KIT-list] Technical Support Engineer (12pm-9pm MST) (Campbell, CA — Remote)

If you are interested in this role, please send your resume and apply to: hr.usa@komprise.com
Be sure to enter the Subject Line as: [KIT-list] Technical Support Engineer-USA (12pm - 9 pm MST)

You are welcome to share this with a friend or colleague!


Company: Komprise Inc.

Job Opportunity: Technical Support Engineer-USA (12pm - 9 pm MST)
Job Location: Campbell, CA / Remote
(1) Full-Time FTE


About the job

Komprise is looking for a passionate, experienced, driven, technical support engineer to provide enterprise level support. If you want to make a difference and have an impact not only on your job but also on the product, this is the role for you! Be a part of the core team and work with excited customers, provide inputs to the product team to help shape the product, work with and train partners and work on exciting new technologies in the data management space.


You should be self-managing, have strong analytic, problem solving, organizational, time management and communication skills, work well under pressure; and possess the willingness to do whatever it takes to solve customer problems.


Why Komprise? Because we're hitting the ball out of the park with an extremely simple data management solution that's up and running in 15 minutes and saves our customers around 75% on their storage bills. And because it's still early enough for this job to jump start your career.


If you think this is the job for you, write to us and tell us why!


Responsibilities

Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction

Troubleshoot technical issues to establish the root cause of problems and form a solution

Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

Provide documentation content and participate in online forum support for real-time questions from Komprise users and partners

Maintain a deep understanding of product features, architecture, technical components and application functionality

Proven ability to mentor and display leadership and ownership of issues

Communicate clearly and effectively with customers, fellow support team members, the development and executive team

Be an expert and work with product management and development teams on new features


Responsibilities

• Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction

• Troubleshoot technical issues to establish the root cause of problems and form a solution

• Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

• Provide documentation content and participate in online forum support for real-time questions from Komprise users and partners

• Maintain a deep understanding of product features, architecture, technical components and application functionality

• Proven ability to mentor and display leadership and ownership of issues

• Communicate clearly and effectively with customers, fellow support team members, the development and executive team

• Be an expert and work with product management and development teams on new features


Job Requirements:

• At least 5-7 years of experience in a Technical Support role

• Highly developed, process-oriented skill set for troubleshooting, problem solving, and resolution within Linux, Networking, Storage Protocols (NFS/SMB) and Windows Active Directory knowledge is a must.

• Functional knowledge with VMware, and Cloud (AWS, Azure, Google, IBM...) based solutions a plus

• Superior written and verbal communication skills are a must

• Must be able to work in a fast paced technical environment and support a Saas product with frequent product releases and regular maintenance updates

• Knowledge and experience with shell scripting, python is a real plus

• A curiosity and inquisitiveness for new technologies

• Enjoy working with customers and partners and you are naturally out-going


If you are interested in this role, please send your resume and apply to: hr.usa@komprise.com

Enter Subject Line as: [KIT-list] Technical Support Engineer-USA (12pm - 9 pm MST)


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[KIT-list] Vice President of Growth (Remote, CALIFORNIA)

If you are interested in this role, please direct your responses to:
https://flower-company.breezy.hr/p/6e49cee33d3d-vice-president-of-growth

You are welcome to share this with a friend or colleague!


FLOWER CO. is adding a Vice President of Growth to develop and lead the company's strategy and execution of user acquisition, engagement, and retention to drive demand and revenue growth for our e-commerce site. Our VP of Growth will hire, develop, and lead our marketing team. You will work tightly with our VP of Product to compliment his skillset and amplify the impact of rolling new product features out to the user base.

The ideal candidate for this role has experience leading a full-funnel marketing team for a high-growth D2C/eCommerce brand. You are a metrics-driven leader, with extensive experience in creating repeatable, scalable, demand-generation engines. This isn't like other industries, you'll need to be creative and develop alternative growth levers and work-arounds because traditional performance marketing channels, like Instagram and Facebook, limit our access. You should be creative enough to guide professional marketers on things like our written voice, messaging themes, as well as landing page and performance ad design; but you are more the scientist than the artist.

While we've proven out a few scalable user acquisition channels, we are in a phase where we're continuing to test new digital and non-digital levers to see if we can get a step change in user acquisition costs with alternative strategies. You must excel at this "builder" stage in a company's marketing life cycle.

What you'll do
• Take responsibility for our revenue growth goals by maintaining an integrated acquisition, retention, and spend based revenue model. You'll adjust the model as you hit or fail to hit targets. You'll adjust tactics and the mix of work to keep us as close to plan as possible
• Manage digital performance marketing contractors and bring back this talent in-house with a hire when we're ready to ramp digital spend
• Set and track benchmark KPIs across channels to keep your team prioritizing the right work
• Request fulfillment team to test different merchandising and building strategies to improve key metrics (AOVs, retention, CAC)
• Increase the growth of our brand through traditional marketing channels (radio, direct mail, email, digital), robust referral programs, and lifecycle program design, content development and distribution for SEO, events, PR, partnerships & other local/guerilla marketing efforts, retail relationships
• Use scrappy rapid tests to see if these tactics have impact, then build scalable systems and process to set foundation that can withstand rapid breakout growth
• Partner deeply with Engineering teams to amplify the impact of the product features they launch, as well as make case for critical product changes
• Work closely with Product and Operations teams to optimize conversion rates (e.g. retargeting people who fall out of funnel)
• Validate existing analysis on digital ad performance and make case with Product Managers for how new features are impacting our CAC, LTV, retention
• Use tools like superset, Amplitude, and mixpanel to monitor key dashboards and know your numbers deeply – synthesize your key takeaways in weekly leadership team meetings

Who you are
• 7+ years of relevant Growth experience, with at least 5 years successfully leading Marketing teams in small fast growing D2C startups
• Proven track record of growing revenue in cost-effective and profitable ways
• Bachelor's degree or higher with a quantitative focus (or significant analytical exposure in jobs post college)
• Highly strategic, analytical, and inquisitive nature. You are always looking for ways to make things better, faster, and more efficient.
• Structured problem solver
• Willing to have a very hands-on approach while working autonomously in a fast-paced, constantly changing environment (i.e. humble – no job below you if it's the job that needs to get done in the moment)
• Team player with a "do-er" mentality and familiarity with working on a lean-team
• Proven understanding across all growth channels: SEM, SEO, referral, email, direct response, direct mail, affiliate, influencer, etc.
• Data-obsessed and know how to turn numbers into actionable results
• Prior experience implementing A/B testing frameworks across acquisition funnel and working across departments - particularly with operations in managing inventory
• You are efficient and move quickly while paying attention to detail
• You are a strong verbal and written communicator with impeccable cross-functional relationships skills

About the CEO
Ted Lichtenberger is a former McKinsey consultant, Y Combinator alumnus, and serial cannabis founder. In addition to FLOWER CO., Ted also co-founded Old Pal and supply chain company, West of West. Check out his LinkedIn to get to know him better: https://www.linkedin.com/in/tedlichtenberger/.

About FLOWER CO.
FLOWER CO. sells weed on the internet. We've built an end-to-end software and operations system for sourcing, fulfillment, delivery, and e-commerce in a highly regulated industry. We're tackling big, unique problems to solve in a massive space that is growing exponentially with wider legalization.

FLOWER CO. is backed by some of the best investors in Silicon Valley and OG cannabis industry insiders. By working with us, you'll get amazing exposure to all of the workings of a successful cannabis startup from tech and cannabis industry veterans. Join our dream team and grow with us!




FLOWER CO. is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. FLOWER CO. is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.


To apply, please visit: https://flower-company.breezy.hr/p/6e49cee33d3d-vice-president-of-growth



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[KIT-list] Vice President of Growth (Remote, CA)

If you are interested in this role, please direct your responses to: https://flower-company.breezy.hr/p/6e49cee33d3d-vice-president-of-growth

You are welcome to share this with a friend or colleague!


FLOWER CO. is adding a Vice President of Growth to develop and lead the company's strategy and execution of user acquisition, engagement, and retention to drive demand and revenue growth for our e-commerce site. Our VP of Growth will hire, develop, and lead our marketing team. You will work tightly with our VP of Product to compliment his skillset and amplify the impact of rolling new product features out to the user base.

The ideal candidate for this role has experience leading a full-funnel marketing team for a high-growth D2C/eCommerce brand. You are a metrics-driven leader, with extensive experience in creating repeatable, scalable, demand-generation engines. This isn't like other industries, you'll need to be creative and develop alternative growth levers and work-arounds because traditional performance marketing channels, like Instagram and Facebook, limit our access. You should be creative enough to guide professional marketers on things like our written voice, messaging themes, as well as landing page and performance ad design; but you are more the scientist than the artist.

While we've proven out a few scalable user acquisition channels, we are in a phase where we're continuing to test new digital and non-digital levers to see if we can get a step change in user acquisition costs with alternative strategies. You must excel at this "builder" stage in a company's marketing life cycle.

What you'll do
• Take responsibility for our revenue growth goals by maintaining an integrated acquisition, retention, and spend based revenue model. You'll adjust the model as you hit or fail to hit targets. You'll adjust tactics and the mix of work to keep us as close to plan as possible
• Manage digital performance marketing contractors and bring back this talent in-house with a hire when we're ready to ramp digital spend
• Set and track benchmark KPIs across channels to keep your team prioritizing the right work
• Request fulfillment team to test different merchandising and building strategies to improve key metrics (AOVs, retention, CAC)
• Increase the growth of our brand through traditional marketing channels (radio, direct mail, email, digital), robust referral programs, and lifecycle program design, content development and distribution for SEO, events, PR, partnerships & other local/guerilla marketing efforts, retail relationships
• Use scrappy rapid tests to see if these tactics have impact, then build scalable systems and process to set foundation that can withstand rapid breakout growth
• Partner deeply with Engineering teams to amplify the impact of the product features they launch, as well as make case for critical product changes
• Work closely with Product and Operations teams to optimize conversion rates (e.g. retargeting people who fall out of funnel)
• Validate existing analysis on digital ad performance and make case with Product Managers for how new features are impacting our CAC, LTV, retention
• Use tools like superset, Amplitude, and mixpanel to monitor key dashboards and know your numbers deeply – synthesize your key takeaways in weekly leadership team meetings

Who you are
• 7+ years of relevant Growth experience, with at least 5 years successfully leading Marketing teams in small fast growing D2C startups
• Proven track record of growing revenue in cost-effective and profitable ways
• Bachelor's degree or higher with a quantitative focus (or significant analytical exposure in jobs post college)
• Highly strategic, analytical, and inquisitive nature. You are always looking for ways to make things better, faster, and more efficient.
• Structured problem solver
• Willing to have a very hands-on approach while working autonomously in a fast-paced, constantly changing environment (i.e. humble – no job below you if it's the job that needs to get done in the moment)
• Team player with a "do-er" mentality and familiarity with working on a lean-team
• Proven understanding across all growth channels: SEM, SEO, referral, email, direct response, direct mail, affiliate, influencer, etc.
• Data-obsessed and know how to turn numbers into actionable results
• Prior experience implementing A/B testing frameworks across acquisition funnel and working across departments - particularly with operations in managing inventory
• You are efficient and move quickly while paying attention to detail
• You are a strong verbal and written communicator with impeccable cross-functional relationships skills

About the CEO
Ted Lichtenberger is a former McKinsey consultant, Y Combinator alumnus, and serial cannabis founder. In addition to FLOWER CO., Ted also co-founded Old Pal and supply chain company, West of West. Check out his LinkedIn to get to know him better: https://www.linkedin.com/in/tedlichtenberger/.

About FLOWER CO.
FLOWER CO. sells weed on the internet. We've built an end-to-end software and operations system for sourcing, fulfillment, delivery, and e-commerce in a highly regulated industry. We're tackling big, unique problems to solve in a massive space that is growing exponentially with wider legalization.

FLOWER CO. is backed by some of the best investors in Silicon Valley and OG cannabis industry insiders. By working with us, you'll get amazing exposure to all of the workings of a successful cannabis startup from tech and cannabis industry veterans. Join our dream team and grow with us!




FLOWER CO. is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. FLOWER CO. is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.




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