[KIT-list] Marketing Documentation Support (SF Bay Area, CA)

Thursday, January 12, 2023

If you are interested in this role, please direct your responses to: careers@xcelagency.com

You are welcome to share this with a friend or colleague!


===The Opportunity===

The client's Lifecycle Marketing team is passionate about delivering impactful and effective marketing programs to their customers and prospects.

Their goal is to drive long-term growth for the organization through personalized marketing campaigns and world-class marketing platform solutions. They are looking for an outstanding candidate with a passion for planning, creating & managing technical documentation to drive training, worldwide processes, and managing cross-functional priorities across multiple strategic roadmaps needed to further the vision of a truly global personalization platform.

In this role, the candidate will develop and organize the key documentation required by the Lifecycle Marketing global teams. This will include technical instruction manuals for internally developed solutions, technical requirements, marketing processes, and strategic roadmaps with clear priorities and dependencies, as well as facilitating regular internal prioritization syncs with the purpose of unlocking and scaling highly personalized Marketing Content to drive experiences globally.

===What You'll Do===

-- Partner with Marketing Managers and Solution Architects to create, and maintain training materials, end-to-end processes, and wiki documentation for collecting, and prioritizing global marketing requirements across platforms
-- Gather information from subject matter experts to develop, organize, and write procedural manuals, process documentation, and technical specifications
-- Gain a deep understanding of internal and external products, translating complex information into clear, polished, and engaging content
-- Develop and maintain a detailed database of content within the team wiki space
-- Evaluate current documentation and develop methods to improve both organization and usability

===What You Need to Succeed===

-- Bachelors Degree or 2-3 years of equivalent practical experience
-- Background in Technical Writing
-- Ability to work effectively within a team in a fast-paced, growth environment
-- Strong written and verbal communication and problem-solving skills with an impeccable eye for detail
-- Strong knowledge of Microsoft Office and Atlassian (Wiki)
-- Ability to organize and prioritize multiple types of information for different internal audiences
-- A Plus: Knowledge of email marketing best practices, ExactTarget Marketing Cloud, Adobe Campaign, or related email software and related technologies (ie. HTML, CSS)

At the client organization, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, this client is the place for you.

The client organization is an equal-opportunity employer. They welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Please submit your resume along with your rate to careers@xcelagency.com.


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