[KIT-list] Content Strategist (SF Bay Area, CA)

Thursday, June 24, 2021

If you are interested in this role, please submit a cover letter and resume including your desired hourly rate to: heather@wedomarketing.com


Envision Technology Marketing Group, Inc., (ETMG) is seeking a contract Content Strategist for a client in San Jose, CA. The team is looking for a person to lead end-to-end learning and help content strategy content teams. In this role, you will work with instructional designers, writers, data analysts, UX designers & researchers, product managers, and customer support strategists to deliver extended learning and help content strategies at scale. You'll collaborate with creative and technical teams, as well as subject matter experts, to deliver clear, empathetic, engaging content experiences that are customer-focused and align to strategic business objectives.

Responsibilities
• Drive large-scale content strategy projects aimed at scaling the client's help and learn ecosystem through self-serve content experiences
• Collaborate with data analysts to define content KPIs across key journey touchpoints and implement a measurement recipe to ensure content teams are empowered to measure the impact of their work
• Offer a content strategy perspective throughout the product development process and release cycles, influencing strategic decisions across and within products to improve the overall experience and ensure consistency across platforms
• Work with cross-functional client partners to drive consensus across teams and advocate for solutions that balance the needs of our users with our business goals
• Define the content strategy for a given project or product release, collaborating with instructional designers and writers to create clear and concise content across multiple touchpoints
• Help client's users feel empowered to learn our products and self-solve troubleshooting issues
• Work with other content strategists to maintain and evolve content strategy standards, voice and tone guidelines and help evangelize our practice across the company
• Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of content strategy
• Approach all of your work with a global mindset, advocate for designs and language that internationalize well, and work with our translations team to improve quality
• Share your work with other content strategists, provide feedback on their work, and contribute to the team through mentoring and knowledge sharing
• Work without close supervision but seek out and welcome feedback from senior leaders and managers


Requirements
• 5-8 years of experience in enterprise content strategy
• Excellent writing and editing skills
• Proven time management and consensus-building skills
• Solid understanding of user experience design principles and interaction patterns
• Experience writing content for web/mobile products and developing content playbooks preferred
• Experience leading large content efforts coupled with the capability to juggle and prioritize many projects simultaneously
• Strong project management skills and self-driven approach to work
• Ability to work independently in a fast-paced environment
• Experience working with Atlassian JIRA and Confluence

This is a long-term, remote, 40 hours a week project, renewed quarterly. Hourly rate $65-75/hr depending on experience.

If you meet the qualifications above, and you would be interested in working with ETMG on a contract basis, please submit a cover letter and resume including your desired hourly rate.

About ETMG: We are a full-service marketing agency and have provided many of Silicon Valley's premier technology companies with effective marketing communications solutions since 1998. www.wedomarketing.com




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