The Service Line Administrative Director is responsible for all aspects of business operations of the Pediatric Emergency Department service line including business development, personnel management, fiscal management, and long-range planning of business affairs in collaboration with the Chief Operating Officer and Chief and Chair of Emergency Services. Plans, directs, coordinates, and manages all clinical and non-clinical service line activities, projects, and programs, including all aspects of clinical operations, staffing models, patient registration, patient billing, etc.
The Service Line administrator participates in the development of strategic plans and implementation of strategic initiatives focused on improving the profitability and market share of the service line. Participates in direct profit and loss, revenue generation, and expenditure control to optimize the utilization of resources at a minimum cost. Develops and leads initiatives to achieve organizational program goals and improve the quality and financial performance of the overall service lines. The director will work closely with the Clinical Director, Medical Directors, and Senior leadership at UCSF Benioff Children's Hospitals to implement all service-related practice goals.
The Service Line Director also provides leadership and oversight for Emergency Services outside the service line as part of local and regional outreach efforts. This position works in concert with the Directors, Medical Directors, and Clinical leadership to develop comprehensive strategic plans, establish priorities and articulate a shared vision for the Emergency Services. The incumbent is accountable for the execution of short and long-term goals and works collaboratively with UCSF Benioff Children's Hospitals administration, physician leadership, nursing, and other program administrators within the Surgical Services service line to create a cohesive, quality-oriented Emergency Department.
Involved in ensuring optimal patient outcomes through effective leadership and/or provision of patient care delivery in the assigned nursing unit(s) or area(s). Promotes an environment for a shared voice in nursing practice and exchange of ideas to continually improve nursing and patient care outcomes. Accountable for the quality, safety, patient experience, and cost-effectiveness of patient care. Consults and collaborates with other health care professionals to coordinate the management of patient care. Serves as a resource to staff, physicians, students, and others.
Participates with leadership to develop short and long-term strategies. Fosters change management skills in subordinate leadership to promote an agile and flexible workforce. Represents nursing on cross-functional committees; has an external presence in community and professional organizations and societies. Oversees large, multiple departments. Ensures that quality nursing care is provided and in alignment with internal policy and external regulations for the medical center and/or health system.
Job Requirements:
- Seven (7) years of progressively responsible and directly related experience in managing and leading health programs, work units, or departments, including experience in administrative or managerial positions.
- Proven organization/prioritization, decision-making, problem analysis and resolution, team building, and leadership. Strong attention to detail and follow-through skills. Excellent public speaking, verbal, written, and interpersonal communication skills. Analytical ability is sufficient to compare, organize, and analyze data. Demonstrate an independent work initiative, sound judgment, high accuracy/attention to detail, strong organizational skills, ability to multi-task, diplomacy, tact, and a professional demeanor. Capable of working with diverse populations and adapting to unique situations.
- Ability to use a variety of computer programs such as Microsoft Word, Excel, PowerPoint, Visio, and Access. Excellent knowledge of Windows-based programs to create complex documents, manage schedules, create process flows, and analyze data. Must have an in-depth understanding of the key business applications and a willingness to learn new applications/software as needed.
- Extensive knowledge of hospital operations in a multi-hospital setting; knowledge of appropriate professional standards for the multidisciplinary team.
- Advanced communications and interpersonal skills to promote an effective model of shared governance among multiple disciplines. Ability to motivate and engage all levels of staff in regard to patient care programs, strategies, and organizational mission and values. Ability to make effective oral presentations and prepare concise written reports to a variety of audiences
- Advanced leadership, fiscal, and operations management skills. Ability to develop nurse leaders in their adoption and promotion of a shared governance model of collaboration.
- Ability to develop a systems strategic plan and implement vision across a large, complex organization.
- In-depth knowledge of a broad scope of relevant regulatory requirements, as well as legislative, accreditation, licensing, and compliance environments.
- Knowledge of financial concepts such as operating and capital budgeting, statistics, financial forecasting, and modeling.
- Knowledge of principles and practices of organization, administration, fiscal, and personnel management.
- Knowledge of local, state, and federal regulatory requirements related to the functional area.
- Ability to communicate complex concepts in a simple form to non-finance users to understand the appropriate use and limits of the information provided.
- Ability to manage, organize, prioritize, multi-task, and adapt to changing priorities
- Ability to provide leadership and influence others.
- Ability to foster effective working relationships and build consensus.
- Ability to mediate and resolve complex problems and issues.
- Ability to develop long-range business plans and strategies.
- Bachelor's degree in business, health administration, clinical degree and/or equivalent experience/training.
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