[KIT-list] Customer Success Operations Manager (Campbell, CA / Remote, CA)

Wednesday, October 20, 2021

If you are interested in this role, please direct your responses to: hr.usa@komprise.com


Company: Komprise Inc.
Job Title: Customer Success Operations Manager
Job Location: Campbell, CA / Remote

Submit Resumes to: hr.usa@komprise.com


Komprise is a fast-growing startup with an even faster growing customer base. We are hiring a Customer Success Operations Manager whose mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report to the head of Customer Success and be the trusted partner in defining customer success objectives, strategy, tactics, and implementing processes that scale.

Komprise analyzes data usage across your entire storage environment, showing you what is being used (hot) and what is not (cold), so you can make smart decisions and take actions around your data storage and backup.

We are passionate about solving the most complex operational challenges that companies face when attempting to take hold of data growth and understanding how to better manage their storage footprint. We work with our customers to make the transition as smooth as possible for IT administrators, and their users alike.


Essential Duties & Responsibilities

- Create processes to make the customer onboarding journey efficient, effective, measurable, and repeatable.

- Adopt tools to automate the monitoring of customers onboarding progress, retention health, and expansion readiness. Provide visibility and alerts on delays, renewal risks, and expansion opportunities.

- Create dashboards that provide a single pane of glass view of existing customers.

- Leverage data to gain insights on how to optimize the customer onboarding experience

- Capture and report on customer usage to provide actionable feedback to the product team

- Create processes and tools to align and prioritize escalations, bug fixes, enhancement requests between functional groups (Customer Success, Support, Engineering, Product management etc.)

- Create a means to engage tier 3 customers in a tech touch manner that scales


Qualifications

- 5+ years of experience working in a Customer Success operational role in an established Customer Success organization within a SaaS/PaaS company.

- 5+ years working with a Customer Success Platform or similar CRM tools

- A data driven mindset with a passion for designing processes that scale

- Strong project management skills

- A willingness to "get your hands dirty" and take ownership of complex new initiatives

- Strong communicator able to coordinate cross-functional processes

- Effective presentation skills able to communicate at the executive level


Required Experience (minimum requirements)

- 5+ years of experience working in a Customer Success operational role in an established Customer Success organization within a SaaS/PaaS company.


Submit Resumes to: hr.usa@komprise.com



At Komprise, we don't just welcome diversity - we celebrate it! Komprise is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice to All Recruiting Agencies: Komprise does not accept agency resumes. Please do not forward resumes to our HR email alias or other Komprise employees. Komprise is not responsible for any fees related to unsolicited resumes.




-=-=-=-=-=-=-=-=-=-=-=-
Groups.io Links: You receive all messages sent to this group.
View/Reply Online (#322): https://groups.io/g/KIT-List/message/322
Mute This Topic: https://groups.io/mt/86542482/5526895
-=-=-
NOTE: You are receiving this email because you were subscribed to the KIT List through Yahoo Groups. We migrated to this NEW platform when Yahoo Groups ended permanently on 12/15/20.

To unsubscribe, just send an email to KIT-List+unsubscribe@groups.io
-=-=-
Group Owner: KIT-List+owner@groups.io
Unsubscribe: https://groups.io/g/KIT-List/unsub [coolgallerys001.software@blogger.com]
-=-=-=-=-=-=-=-=-=-=-=-

[KIT-list] Product Manager at Komprise (Campbell, CA / Remote, CA)

If you are interested in this role, please direct your responses to: hr.usa@komprise.com

You are welcome to share this with a friend or colleague!


URGENT HIRE
Company: Komprise Inc.
Job Opportunity: Product Manager
Job Location: Campbell, CA / Remote

Data is growing exponentially as the world becomes more digitized. IDC states that there will be 175 zettabytes by 2025. Komprise is the first intelligent SaaS data management service for hybrid clouds.

Komprise empowers enterprises to efficiently search, tag and manage today's massive scale of data while unlocking its value. Komprise is recognized by GigaOm as one of the leaders in data management.

Blocks and Files, has pegged Komprise to be a unicorn in the next year. Komprise has the highest
customer satisfaction rating according to Gartner's peer reviews for its class of applications and Komprise was recognized as a "Cool Vendor" by Gartner back in 2017.

Komprise customers include the who's who of enterprises across financial services, media and
entertainment, genomics, manufacturing, and public sector. Komprise has a very strong partner
ecosystem. AWS, IBM, HPE & Pure resell Komprise. Pure's new Flash Array/File product's replication component is provided by Komprise.

With a growing customer base and solid results through the past 18 months of Covid, Komprise is
continuing to grow. Now as we release key features to facilitate and enable Big Data analysis, we are expanding our Product Management team. We are looking for a Product Manager. The ideal person is someone with great energy, passion and with prior experience in the Big Data space.

Responsibilities
- You will help form vision, roadmap, and goals for the product
- You will drive, develop, and launch products/features that succeed in the market
- You have the technical skillset to discuss and work closely with our engineers
- You will be hands on, write specs, manage project execution, and define product roll‐out strategy
- You will work with UX to ensure we provide easy, simple, intuitive UI
- You will work with engineering to ensure simplicity, quality, performance, and resiliency
- You will work with engineering, marketing, and sales to plan, build, and launch high quality product experiences and features that maintain our first mover advantage

Requirements
- BS or MS in computer science, electrical engineering or similar field or experience as a Software
Engineer, Designer, Product Manager

- 5 years minimum working as a Product Manager
- You think like an entrepreneur and can develop product/features that are a market success
- You can analyze and use data to make informed decisions
- You have a deep understanding and empathy for users
- You have a penchant for developing simple products that look and feel appealing
- You have launched multiple successful products and features
- You have worked on SaaS and cloud products
- You have excellent written and oral communication skills
- You have demonstrated the ability to work cross‐functionally in a highly collaborative environment

Submit resumes to: hr.usa@komprise.com


At Komprise, we don't just welcome diversity - we celebrate it! Komprise is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Komprise does not accept agency resumes. Please do not forward resumes to our HR email alias or any Komprise employees. Komprise is not responsible for any fees related to unsolicited resumes.






-=-=-=-=-=-=-=-=-=-=-=-
Groups.io Links: You receive all messages sent to this group.
View/Reply Online (#305): https://groups.io/g/KIT-List/message/305
Mute This Topic: https://groups.io/mt/86468200/5526895
-=-=-
NOTE: You are receiving this email because you were subscribed to the KIT List through Yahoo Groups. We migrated to this NEW platform when Yahoo Groups ended permanently on 12/15/20.

To unsubscribe, just send an email to KIT-List+unsubscribe@groups.io
-=-=-
Group Owner: KIT-List+owner@groups.io
Unsubscribe: https://groups.io/g/KIT-List/unsub [coolgallerys001.software@blogger.com]
-=-=-=-=-=-=-=-=-=-=-=-

[KIT-list] Product Manager (Campbell, CA / Remote, CA)

If you are interested in this role, please direct your responses to: hr.usa@komprise.com

URGENT HIRE

Company: Komprise Inc.

Job Opportunity: Product Manager
Job Location: Campbell, CA / Remote

Data is growing exponentially as the world becomes more digitized. IDC states that there will be 175
zettabytes by 2025. Komprise is the first intelligent SaaS data management service for hybrid clouds.
Komprise empowers enterprises to efficiently search, tag and manage today's massive scale of data
while unlocking its value. Komprise is recognized by GigaOm as one of the leaders in data management.
Blocks and Files, has pegged Komprise to be a unicorn in the next year. Komprise has the highest
customer satisfaction rating according to Gartner's peer reviews for its class of applications and
Komprise was recognized as a "Cool Vendor" by Gartner back in 2017.

Komprise customers include the who's who of enterprises across financial services, media and
entertainment, genomics, manufacturing, and public sector. Komprise has a very strong partner
ecosystem. AWS, IBM, HPE & Pure resell Komprise. Pure's new Flash Array/File product's replication
component is provided by Komprise.

With a growing customer base and solid results through the past 18 months of Covid, Komprise is
continuing to grow. Now as we release key features to facilitate and enable Big Data analysis, we are
expanding our Product Management team. We are looking for a Product Manager. The ideal person is
someone with great energy, passion and with prior experience in the Big Data space.

Responsibilities
- You will help form vision, roadmap, and goals for the product
- You will drive, develop, and launch products/features that succeed in the market
- You have the technical skillset to discuss and work closely with our engineers
- You will be hands on, write specs, manage project execution, and define product roll‐out strategy
- You will work with UX to ensure we provide easy, simple, intuitive UI
- You will work with engineering to ensure simplicity, quality, performance, and resiliency
- You will work with engineering, marketing, and sales to plan, build, and launch high quality product
experiences and features that maintain our first mover advantage

Requirements
- BS or MS in computer science, electrical engineering or similar field or experience as a Software
Engineer, Designer, Product Manager

- 5 years minimum working as a Product Manager
- You think like an entrepreneur and can develop product/features that are a market success
- You can analyze and use data to make informed decisions
- You have a deep understanding and empathy for users
- You have a penchant for developing simple products that look and feel appealing
- You have launched multiple successful products and features
- You have worked on SaaS and cloud products
- You have excellent written and oral communication skills
- You have demonstrated the ability to work cross‐functionally in a highly collaborative environment

Submit resumes to: hr.usa@komprise.com




At Komprise, we don't just welcome diversity - we celebrate it! Komprise is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Komprise does not accept agency resumes. Please do not forward resumes to our HR email alias or any Komprise employees. Komprise is not responsible for any fees related to unsolicited. resumes.






-=-=-=-=-=-=-=-=-=-=-=-
Groups.io Links: You receive all messages sent to this group.
View/Reply Online (#320): https://groups.io/g/KIT-List/message/320
Mute This Topic: https://groups.io/mt/86524596/5526895
-=-=-
NOTE: You are receiving this email because you were subscribed to the KIT List through Yahoo Groups. We migrated to this NEW platform when Yahoo Groups ended permanently on 12/15/20.

To unsubscribe, just send an email to KIT-List+unsubscribe@groups.io
-=-=-
Group Owner: KIT-List+owner@groups.io
Unsubscribe: https://groups.io/g/KIT-List/unsub [coolgallerys001.software@blogger.com]
-=-=-=-=-=-=-=-=-=-=-=-